The Disappointment of Macys
I used to love shopping at Macys. Love it. I’d go there during my lunch hour and just browse the store, specifically the fine china and crystal section. When I would go to bridal showers and see people open gifts, everyone would be amazed at how much I was able to identify those gifts site. I have since fallen out of practice, but I wanted a new platter for Thanksgiving dinner and thought today was a good time to revisit my old friend, Macys.
Now, I had heard some really bad things going on there recently. Macys had sold their older, unused consumer credit card accounts to Citibank, closed the former Macys accounts and opened Citibank accounts in their consumers’ names. Supposedly, these consumers were notified but, of course, they used what was the last known address for these unused credit cards, many of which were outdated. These consumers has to opt out of this new credit card offer instead of the traditional applying to accept it.
This is where I remind everyone that if you plan to keep open unused credit accounts, you absolutely must keep them up to date with your current address and phone number.
Anyway, these new accounts were opened and people’s credit scores got dinged for closing the old account and then dinged once again for opening new credit.
I was just going to Macys to enjoy the store and shop for a platter, not open credit, right? No harm, no foul.
I browse around the store and notice the lack of platters on display in the fine china section. Well, this just solved the dilemma of my Lenox temptation. I wanted something large, fairly simple, yet not just plain white. I decide to settle on this Martha Stewart Collection platter for $20 instead of my original choice of a Lenox Federal Platinum platter for $190. I love fine china, but am way too cheap to just go out and buy something like that at Macys without much more research first. (That additional research showed that I could buy this from Amazon at a much better price, FYI.)
I proceed to the register and there are two women ahead of me. I overheard the first ask if any discounts are given if she uses her Macys card to make her purchase. No. The guy at the register goes further to say “Never”. Then the next women us up and she has one of their infamous 15% off coupons from the sales paper. She is buying one of those picture frames that rotates through your uploaded digital images. The cashier then says that the coupon isn’t good on electrics. The women sighs and steps aside.
I decide to take a crack at it. I ask him if he has one of those sales papers with the coupon since I left mine at home. “It won’t help. It can’t be used for Martha Stewart Collections.”
Ok, so I’m a bad consumer. I’m a little annoyed at the snideness in this guy’s voice so I respond, “Well, then it doesn’t sound like the coupon is good for much of anything.” The women just vacating the line chuckles and agrees.
The cashier then tries to push off the Macys card on me because I can save a whopping $2 on my purchase. Hey, that could be my consolation prize since I didn’t win the $3 off with the coupon. No, thanks. I tell him briefly that I will never own a Macys card after Macys sold out their unused accounts to Citibank with little to no notice to the consumer. Unlike with my Capital One CSR education, this Macys guy doesn’t seem to care.
I love shopping. I really do. I loved Macys for that shopping. I’ve always had good experiences with them. Lately, though, the list of exclusions on their coupons seems longer than ever and their cashiers are like robots trained to say no (think David Spade in the Capital One No Hassle commercials where his job is to say no to every rewards use request). I walked out of the store today lacking that joy that I used to experience when shopping there.
Ah, if only Target sold Mikasa, Lenox and Waterford, my life would be so much better.
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